PURCHASE OF CLASS

All payments for packages, memberships, teacher trainings, retreats, workshops, special classes/events, and outdoor classes are non-refundable and non-transferable.

SPECIAL PROMOTIONS & OFFERS

Kula may offer from time to time various “Special Offers and Promotions”, or “Events” which may have limited availability and may come with additional conditions or privileges. All Kula purchase terms and conditions apply unless otherwise stated.

MAKING RESERVATION

•Reservations for classes can be made up to 1 month in advance.

•You can book directly online on our website but we recommend you download the Acuity Scheduling App (iOS / Android) for a more seamless and faster booking experience. Please refer to our tutorial.

YOUR RIGHT TO CANCEL YOUR SCHEDULED OR RESERVED CLASSES

•If you wish to cancel your booking, please do so at least 24 hours before the class start time to avoid any penalties. Late cancellations will result in a deduction of the session.

•Clients may cancel classes without charge or loss of class credit provided it is within Kula’s cancellation policy of 24 hours or more prior to the class reserved. For any classes canceled with less than 24 hours’ notice, you will forfeit the class or class credit and your account will be deducted or charged against your class package or monthly plan or a single class payment may be due if you have run out of classes or class credits at the time of cancellation.

•If you need to take sick leave, please provide a doctor's note indicating the recommended duration. This will help us assist you in extending your lesson.

**HOW TO CANCEL OR RESCHEDULE?

Go to our website www.kulayogahk.com or open the Acuity Scheduling App, log in to your account and cancel or reschedule from there.

ARRIVAL TIME FOR CLASS

•Studio rooms are open 10 minutes before class begins. We encourage you to arrive no less than 5 minutes before your scheduled class to give yourself adequate time to check-in and get settled before class starts. In order to respect the teacher and other students, late arrivals will not be allowed into class. Please ensure that you are on time for class.

•Kula reserves the right to prevent students from entering the classroom if they have missed the class start time.

PERSONAL PROPERTY AND OTHER VALUABLES

All Clients/Guests agree and acknowledge that they have been urged to avoid bringing valuables into the Studio facility, or outside events and that Kula shall not be liable for the loss, theft, or damage to any personal property or valuables, including items left in lockers, restrooms, training area, outdoor event space or anywhere else in the Facility. Clients/Guests cubbies or lockers are providers for your convenient use of such cubbies or lockers and the sole acknowledgment that no portion of any fees paid by you is in consideration for the safeguarding of valuables.

CLASS ETIQUETTE

•Kindly ensure that your mobile phone is switched off or set to silent mode during the class.

•Please be kind to your classmates and teachers.

•Leave all food outside the yoga studio and do not eat during the class.

Kula’S RIGHT TO CANCEL CLASSES

Kula reserves the right to cancel classes based on low attendance, registration or enrollment. Class times and schedules may deviate or vary from the current schedule without notice. We reserve the right to remove classes temporarily or permanently from any time slot, or day within the schedule without notice.

Kula’S RIGHT TO CHANGE THE INSTRUCTOR

We reserve the right of changing instructors due to internal operational reasons without any prior notice.

STUDIO PRIVILEGES

As a condition of enrollment, all Clients agree to abide by all Studio Rules, Regulations and Policies of Kula. These rules and regulations are available at the time of your enrollment in Studio and on our website at kulayogahk.com

Clients agree that class/class credits or use of Studio privileges are not transferable and are not allowed to be utilized by unauthorized persons. Kula (the Studio) at its sole discretion may temporarily or permanently suspend or revoke Studio privileges, classes or class credits for violation of this rule.

By participating in our classes and using our facilities, you agree to the following terms:

Safety and Risk Acknowledgment

•You understand that exercise activities carry some risks. You accept these risks when participating.

•We ask all participants to listen to their bodies and inform the teacher about any injuries (past or current) or medical conditions such as hypertension, heart problems, or pregnancy. This is for your safety.

•Whether in supervised or unsupervised sessions, indoor or outdoor, you are responsible for your own safety.

•By enrolling in a class, you acknowledge and accept that Kula Yoga HK and its staff are not responsible for any injuries sustained while on the premises. You release Kula Yoga HK from liability for any injuries or damages that may occur during classes or while using our facilities.

•The Client/Guest is responsible for his/her participation and use of all equipment, accessories and performance while attending the Studio, performing classes or sessions and shall be responsible for any damage or personal injury caused by his/her guest, co-client or his/herself or to any equipment, accessories, Studio facilities.

Health and Medical

•All Clients and Guests agree that the use of the Studio facility or it's classes or any other activity organized by the Company, does not constitute a form of medical treatment and will not necessarily result in a medical benefit to the Client/Guest. Prior to commencing a physical exercise program, the Client/Guest should consult his/her physician. The Studio will make no evaluation or recommendation as to whether the Client or the Guests are medically fit for any exercise activities. The Client/Guest represents that he/she is in good health and suffers no physical impairments or limitations which renders the use of the Studio facility or performance of activities in its classes, workouts or programs unduly dangerous.

Payment and Cancellation

•Once you purchase a single-class pass, packages, workshops or any kind of lessons, you must pay the full amount regardless of attendance.

•All Classes/Packages are non-refundable and non-transferable.

•We may charge for sessions cancelled with less than 24 hours' notice.

•For Late payments, extra admin fees might be charged.

Other Terms

•We may use your photos and testimonials for marketing.

•We may use your contact information for direct marketing.

These Terms and Conditions represent an agreement between All Clients and Guests and Kula Yoga HK. They are deemed to be accepted upon receipt of this document via email, via Kula’s booking and payment platform, or upon payment of a deposit, without a signature unless otherwise agreed upon in writing by both parties.

Kula is committed to the protection of privacy and fully implementing and complying with the relevant provisions of the Personal Data (Privacy) Ordinance. By using our services, you agree to the use of the data that we collect in accordance with this Privacy Policy.

Kula collects different information in order to help us improve the services and products we offer; and to provide unique personalized services and products to each registrant.

Kula collects information on you when you enter a user agreement with Kula and when you register with the Kula website and Kula App.

Here's how we handle your information:

What Information We Need

The basics we need to serve you:

•Full name

•Phone number

•Email address

Additional Information We Collect

•Class attendance and purchase history

•Contact details and emergency information

•Your credit card details, payment details including type of payment

•Your fitness goals and progress

•Medical History (If Applicable)

•Other information from your interaction with our sites, services, and content, including computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address and standard web log information.

How We Use Your Information

•Process registrations and renewals

•Send you updates about classes and events

•Improve our services

•Offer special discounts

Direct Marketing

We may send you:

•Class promotions

•Event announcements

•Newsletter updates

•Membership information

If your don't want marketing emails? Please email us: kulayogahk@gmail.com

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This notice is available in multiple languages. The English version takes precedence if there are any differences in translation.